Housekeeping

How often should a short-term rental be professionally cleaned?

‍We recommend professional cleaning after every guest stay, with deep cleans scheduled quarterly. For extended stays of 14+ nights, we arrange mid-stay cleans to maintain standards. This meets guest expectations and platform requirements.

‍What are the key cleaning standards guests expect?

‍Guests expect hotel-level cleanliness with sanitised surfaces, fresh linen, spotless bathrooms and kitchens, and attention to details like dusting and vacuuming. We follow the Australian Cleaning Standards Association guidelines to ensure consistent quality across all our managed properties.

How should cleaning fees be structured?

‍Our approach is to include a mandatory cleaning fee in all bookings, calculated based on property size and location. This transparent pricing model covers professional cleaning costs while remaining competitive in the local market.

Who is responsible for cleaning supplies and amenities?‍

We provide all cleaning supplies and restock essential amenities (toilet paper, soap, etc.) as part of our full management service. Hosts only need to ensure working appliances and furniture are available - we handle the rest.

How does MadeComfy ensure five-star housekeeping of your property?

‍We partner with certified cleaning professionals across Australia who follow our detailed checklist. Our quality control team conducts random inspections, and we use guest feedback to continuously improve. All cleaners are insured and trained in COVID-safe practices, giving you and your guests complete peace of mind.