Key Exchange

What are the most secure key exchange methods for short-term rentals?

‍The most secure options include smart locks with unique codes (changed after each guest), lockboxes with combination resets, and keyless entry systems. Traditional key handovers are becoming less common due to security risks and inconvenience.

How should hosts handle key exchange for after-hours arrivals?

‍We recommend self-check-in systems for after-hours arrivals, which are now expected by 78% of Australian guests. This can include smart locks, lockboxes at the property, or key collection from nearby secure locations with 24/7 access.

What information should be provided about key collection?

‍Guests need clear instructions including exact key location, access codes (sent close to arrival time), and backup contact details. We provide this in multiple formats - via email, SMS, and through booking platform messaging.

How can hosts prevent lost key situations?‍

Our approach includes using durable key tags with the property address (but no identifying information), charging a lost key fee (clearly stated in house rules), and maintaining backup keys with _our local operations team for emergencies.

What key exchange options does MadeComfy offer?

‍We provide three secure options: (1) Smart lock systems with unique guest codes, (2) Secure lockboxes with rotating combinations, and (3) Key collection from our verified local partners for properties requiring physical keys. All methods include detailed digital instructions and 24/7 support if issues arise.