Refundable Deposit

What's the typical deposit amount for Australian short-term rentals?

‍Most properties charge between $200−1000 AUD as a refundable deposit, depending on the property value and risk factors. Luxury homes may require higher deposits, while budget apartments typically keep amounts at the lower end of this range.

When should the deposit be refunded after checkout

‍Industry standard is 7-14 business days post-checkout, allowing time for:

• Thorough property inspections
• Utility usage verification
• Damage assessment reports
• Processing by the payment platform

What common deductions are made from deposits?‍

Valid deductions include costs for:

• Property damage beyond normal wear
• Excessive cleaning requirements
• Missing or broken items
• Unauthorised late checkouts
• Smoking violations or pet-related damages

How does MadeComfy manage guests' refundable deposits?‍

MadeComfy handles deposits through a transparent process:

• Collecting deposits via secure payment platforms
• Conducting professional pre/post-stay inspections
• Providing itemised deduction reports when applicable
• Processing refunds within 10 business days
• Mediating any disputes with documented evidence

Can guests dispute deposit deductions?‍

Yes, guests may dispute charges within platform timeframes. Hosts should provide:

• Timestamped photos/videos of damages
• Cleaning/maintenance invoices
• Copies of house rules acknowledged by guest
• Third-party inspection reports if available