How we WOW your guests

Posted by The MadeComfy Team
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Published on Feb 09, 2024

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With short-term rentals, every touchpoint is important. MadeComfy ensures top service from enquiry to check-out. With clear communication, clean stays, and value added touches - we prioritise guest comfort.

Also with short-term rentals, guest satisfaction is vital for success. Providing an exceptional guest experience leads to positive reviews, repeat bookings, word-of-mouth referrals, and a thriving rental business.

This article will explore the ways that MadeComfy provides outstanding customer service and maintains positive reviews.

Impeccable communication

From the first enquiry to check-out, clear and prompt communication is paramount. Responding to guest enquiries swiftly, providing all the necessary details, and ensuring a smooth and enjoyable check-in process.

Our 24/7 team and guest app, where guests can view the details of their booking, make a difference.

Spotless cleanliness

A clean and well-maintained property sets the stage for a positive guest experience. We invest in professional cleaning services and perform thorough inspections before each guest's arrival. Attention to detail leaves a lasting impression and leads to great reviews.

Thoughtful amenities

We provide the little touches that enhance your guests' stay. A welcome pack of tea, coffee, and quality toiletries can make a big difference. We also offer superior quality fresh linen and towels. Thoughtful amenities showcase our dedication to providing your guests with a memorable stay.

Responsive support

If unexpected issues should arise, we offer 24/7 support. Guests can rest assured that their needs will be attended to promptly, and any repairs or maintenance issues attended to swiftly.

Consistency is key

We offer consistency in service quality across all properties that we manage. Whether it's a chic city apartment or a cosy three bedroom family home, ensuring the same level of excellence across all properties is key.

Feedback loop

We proactively use feedback to improve guest experience and attend to property issues. This helps demonstrate our commitment to continuous improvement.

Prioritising exceptional customer service sets the foundation for the short-term rental business to flourish. Satisfied guests are more likely to leave positive reviews, refer friends and family, and become return guests.

By combining attentive communication, cleanliness, thoughtful amenities, and personalised experiences, property managers can create a seamless and unforgettable stay that resonates long after check-out.

If you're considering short term rentals for your property, contact MadeComfy today on 1800 526 133.

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