Elevating Property Appeal with Guest-Centric Excellence

At MadeComfy, we understand the importance of happy guests. Their positive experiences translate into positive reviews, repeat bookings, and ultimately, increased rental income for our owners. That's why we're focused on creating "WOW moments" throughout the guest journey.

Making Every Moment Matter

We believe the check-in day and the duration of the stay are the most crucial moments for guests. These are the times when a smooth experience or a hiccup can leave a lasting impression. Here's how we're ensuring properties deliver on the "WOW" factor:

• Dedicated Guest Experience Team: The Power of First Impressions: We know that first impressions matter. We prioritise a check-in experience that sets the tone for a relaxing and enjoyable stay.
• Addressing Concerns Proactively: Identifying and acting on issues with the property proactively, enables us to enhance the guest experience from arrival. We do this by combining our proprietary technology with process improvement.
• Digital Cleanliness Surveys: Our digital cleanliness surveys are distributed in our guest app at check-in to provide a direct line for guests to share immediate feedback. Our team then addresses the feedback promptly, which can be in the form of prioritising a maintenance task or rectifying cleaning.

Continuous Improvement

Analysing the surveys helps us tailor our services to better meet the needs of future guests and with that the performance of your property. We aim to focus on the details to create a complete short-term rental experience.

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